Frequently Asked Questions

This is Alternating Current. This is the electricity that is used in most homes and commercial spaces. It’s often referred to as line voltage and number differs from country to country. In UK it is AC 220V - 240V.

This is Direct Current. Most LED strips on the market use low-voltage DC. A transformer or low-voltage battery is often required to step-down the AC voltage to a suitable level for the LED strips, which is normally 12V or 24V DC.

Color Rendering Index (CRI) is the measurement of how colors look under a light source when compared with sunlight. Having information on the CRI of a LED strip light is important because you want to make sure that the colors are being accurately represented by the light source. CRI is measured on a scale from 0-100. A CRI of 70+ is the industry-standard for most applications while a CRI of 90+ tends to be necessary for situations that need colour accuracy.

LED chips are all not all equal. The four digits represent the size of the chips in millimeters. For example, the 3528 chip is 3.5 mm X 2.8mm. Some chips are brighter than other and some have special uses and restrictions.

A watt is equivalent to one joule per second, corresponding to the power in an electric circuit in which the potential difference is one volt and the current one ampere. A watt is equal to the voltage multiplied by the amperage. This is how your electric company keeps track of how much energy you consume.

The IP rating is the resistance of the product to certain scenarios. For example dust and more importantly water. There are many different IP ratings, here are the main few that you may have heard of:

IP 20 – When selecting LED tape this basically means that the lights are non-waterproof with no resistance to water.

IP 65 – This means the LED tape is splash proof but not submersible.

IP 67 – This means the LED tape is fully waterproof but not recommended to be submersed.

IP 68 – Fully waterproof and submersible

Our lights have been rigorously tested and have an expected lifespans from 30,000 to 50,000 hours  before dropping to 70% luminosity. This means that if you were to use your lights every day for 12 hours a day, the lights would be expected to last longer than 10 years.

Yes, LED strips and neon flex can be cut, though the cutting points vary depending on the type. Some LED strips and neon flex can be cut anywhere, while others have specific cut points every meter.

Yes, the 12V, 24V & 48V strip and neon lights can be soldered. You cant solder the AC 220V 240V strip lights.

We’re so happy with the quality of our product, we offer up to 5-year warranty on our LED strips and neon flex to all of our clients.

Our lights have been rigorously tested and have an expected lifespans from 30,000 to 50,000 hours  before dropping to 70% luminosity. This means that if you were to use your lights every day for 12 hours a day, the lights would be expected to last longer than 10 years.

We ship all over the world. If you cant find your country in the shipping then get in touch with us and we will check the shipping rate based on your order and quote you the shipping charges.

All orders to Mainland UK are delivered in 2 to 3 working days if you choose free shipping. If you choose next day delivery and the order is placed before 1pm then your order will be delivered next day via DPD.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Please make sure to mention the order number on the box.

UK LED Lights (order number)
Unit 28, St Georges Road Industrial Estate,
Telford,
TF2 7QZ

No, custom or bespoke orders cannot be returned or exchanged.

All products available in variable lengths are cut and customized from 30-metre or 50-metre rolls according to your specific requirements. Only a limited number of items are pre-made.

Since our made-to-measure items, such as LED Strip Lights or Neon Flex Lights, are customized specifically for you, they cannot be cancelled or returned. Please ensure your order details are correct before placing it, as these items are considered special orders and are non-refundable once processed.

However, if you purchase a full 50-metre roll, you may return it for a full refund, provided it is unused, in its original condition, and in the original packaging.